TERMS & CONDITIONS

TERMS & CONDITIONS

Cancelation Policies:

  • Rate is non-refundable and reservations made are transferable.
  • Modification of stay date is permitted free of charge, up to 14 days before the scheduled arrival date.
  • If the modification is made less than 14 days before the scheduled arrival date, a penalty of a 1-night stay will be incurred.
  • For a ‘no show’ or cancellation during confirmed stay dates cancellation fee will be the amount of the total accommodation booked.
  • The room rate display may differ from time to time due to the fluctuation is based on market demand
  • Rate differences will be applied accordingly for the new stay date.
  • Changes to an existing reservation will be subject to villa availability.
  • The blackout date applies.

Terms and Conditions

Reception: 0700 hrs - 2300 hrs

Check-in: 1500 hrs

Check-out: 1200 hrs



Prepayment

The guest will be charged a prepayment of the total price of the reservation at any time.


HOUSE RULES POLICY

  • Guests must be fully vaccinated.
  • Children under age 18 must be accompanied by fully vaccinated parent/s. 
  • The digital certificate COVID-19 vaccination needs to be shown upon check-in.
  • No Outside visitors should be permitted to enter the villa to ensure the safety and comfort of all guests.
  • No Parties are allowed at the premises.
  • Silent Time, please be informed all villas pool can be use 24hrs, but our silent time is at 2200hrs until 0800hrs to ensure tranquility of all the guest.
  • Late check out is subject to villa availability, and additional fees apply
  • Smoking Policy: Smoking is not permitted anywhere within the villa indoor area (including Living Room, Kitchen, Bedroom and bathroom). We will impose a cleaning fee of RM250.00 on any guest who violates the smoking policy. Smoking guests who wish to enjoy a puff during their stay can do it in the villa outdoor area
  • STRICT OCCUPANCY LIMIT. Only children 6 years old and below can stay for free with an existing bed (EXCEPT STANDARD VILLA). These limits are for guest safety, comfort and privacy, as well as to avoid excessive wear and tear. 
  • Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type.
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